This Terms of Service document (the “Terms”) outlines the terms and conditions of use of the services (the “Services” or “Service”) provided through goPrivatus's platforms (“goPrivatus”) operated Stringy. These Terms also govern the use of and access to goPrivatus’s content (the “Content”), which includes the goPrivatus website (the “Site”), applications (the “Apps”), and any software provided by goPrivatus (the “Software”).

By agreeing to these Terms, you are also agreeing to the Privacy Policy (“Privacy Policy”).

1. Acceptance

By accessing the Content or Services, you are agreeing on behalf of yourself or those you represent (“you”) to comply with and be legally bound by these Terms in their entirety. These Terms constitute a legally binding agreement (the “Agreement”) between you and goPrivatus. If you do not agree with any part of the Terms, you may not use our Services.

By creating an account for using our Services, you represent that you are at least eighteen (18) years of age or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.

2. Modification

goPrivatus may update the Terms from time to time without notice. If you continue to use goPrivatus’s Services, Content, Site, Apps, or Software after these changes take effect, then you agree to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any core changes to the Terms will be provided to subscribers through an email message or update to the Site. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.

3. Privacy Policy

goPrivatus is committed to your privacy. During your registration, we may collect some sensitive personal information, such as your email address and payment information. We only collect information that are necessary for the proper delivery of Services.

For the sake of clarity and transparency, we have placed all information related to data collection in a separate section known as the Privacy Policy, which is available on the Site. Please review the Privacy Policy in its entirety to get a clear understanding of how we handle your sensitive data.

4. Subscriptions

goPrivatus Services are available to you upon registration on the Site. By subscribing to the Services, you agree to become a subscriber (“Subscriber”) for the period you have elected. A full list of subscription plans and pricing is available on the Site. goPrivatus reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies.

When supported by your payment method, plans renew automatically by default at the completion of the billing term. By default, the renewal term is for the same duration as the billing term for the original subscription. The subscription fee will be charged automatically to the payment method you last selected whenever possible. If you would like to discontinue automatic renewal, you may sign in to the Site and contact support through the Site to turn off auto-renewal. By default, auto-renewal is turned on when you use a payment method that supports auto-renewal (such as a credit card), and turned off when you use a payment method that does not support auto-renewal (such as UnionPay).

5. Refund Policy

You may cancel your account at any time, full refund within 14 days of your initial purchase (“Money Back Guarantee”) are only possible in the event the service has not been initiated.

Refunds beyond the 14-day purchase window will be considered, at the sole discretion of goPrivatus, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact goPrivatus to resolve the issue. In this case, goPrivatus may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.

Refunds are generally processed within 31 days, and are made to the original form of payment used for purchase. All refunds are sent in the currency the subscription was purchased in and therefore the refund amount could differ from the amount originally paid in local currency.

Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, please contact support through the Site.

6. Acceptable Use Policy

goPrivatus services may be accessed from all around the world, so it is your responsibility to assess whether using the Site, Apps, Software, or Services is in compliance with local laws and regulations. Whenever you use the Site, Apps, Software, or Services, you should comply with these Terms and applicable laws, regulations, and policies.

You understand that it is your responsibility to keep your goPrivatus account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.

goPrivatus aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.

In order to protect the Services from being misused or used to harm someone, goPrivatus reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that goPrivatus may terminate your account, without providing a refund for Services already paid, if you misuse the Service.

In using our Services, you agree not to:

• Send or transmit unsolicited advertisements or content (i.e., “spam”) over the Service.
• Store, Upload, download, post, reproduce, or distribute any content which is illegal, hateful, threatening, insulting, or defamatory; infringes on intellectual property rights; invades privacy; or incites violence.
• Store, Upload, download, post, reproduce, or distribute any content protected by copyright or any other proprietary right without first having obtained permission from the owner of the proprietary content.
• Store, Upload, download, post, reproduce, or distribute any content any content that includes sexual or explicit depictions of minors.
• Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
• Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
• Attempt to compile, utilize, or distribute a list of IP addresses operated by goPrivatus in conjunction with the Service.
• Use the Service for anything other than lawful purposes.

7. Applications and Open-Source Software

goPrivatus uses a mix of owned applications and open-source software to provide the Subscriber with our Services. Subject to your compliance with these Terms, goPrivatus grants to you a non-exclusive and limited license to use our owned Applications. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Application in any way not expressly authorized by goPrivatus is strictly prohibited.

goPrivatus provides open-source Software to the Subscriber where needed to provide our services. goPrivatus does not own or claim any copyrights of these open-source software solutions. Usage of these software open-source software solutions is solely at the Subscribers own risk.

Usage of any material which is subject to goPrivatus’s intellectual property rights is prohibited unless you have been provided with explicit written consent by goPrivatus.

8. Language and Translation of Content

All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.

9. Third-Party Websites

goPrivatus may provide you with content belonging to Third Parties (“Third Parties”) or links leading to third-party websites. goPrivatus is not responsible for the availability of the content provided by Third Parties as they are not under the control or supervision of goPrivatus, and they may have different terms of use and policies. Your access through our Services to any website, service, or content provided by Third Parties does not indicate any relationship between goPrivatus and such Third Parties.

10. Partner Services

goPrivatus may from time to time provide access to or promotional offers for partner services, applications, or websites (“Partner Services”) as an added benefit to the Service. The Partner Services are not integrated or incorporated with the Service, and your interaction with any Partner Services are governed by their own applicable terms. goPrivatus will never share your personal information with any provider of Partner Services.

goPrivatus does not guarantee and is not responsible or liable for the behavior, features, or content of Partner Services or any transaction you may enter into with any provider of Partner Services, nor does goPrivatus warrant the compatibility or continuing compatibility of the Service with Partner Services.

11. Disclaimers

We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.

goPrivatus will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; or transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

goPrivatus reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject goPrivatus or our customers to liability. goPrivatus disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.

12. Limitations of Liability

goPrivatus shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:

• any failure or interruption of the Site or Service;
• any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
• any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
• your interactions on the Site or Service;
• your failure to comply with this Agreement;
• the cost of procurement of substitute goods or services; or
• unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of goPrivatus or of any vendor providing software, services, or support for the Site or Service.

In no event will goPrivatus, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless goPrivatus, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.

14. Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of Estonia, excluding its rules governing conflicts of law.

15. Arbitration

All disputes arising out of or relating to this Agreement or the use of the Site or Services shall be finally settled under the Rules of Arbitration (“Rules”) of the International Centre for Dispute Resolution (ICDR) by one arbitrator (“Arbitrator”) appointed in accordance with said Rules. The arbitration shall be conducted virtually, unless all parties agree otherwise by a signed written agreement.

The Arbitrator must be qualified and have a background in the area of computer networks, including but not limited to the internet.

The Arbitrator shall have the authority to permit an expedited exchange of documents, but any discovery shall be limited to document requests and interrogatories. The Arbitrator shall have no power or authority to add to or detract from this Agreement, and the costs of the arbitration shall be borne equally, except as described below.

The arbitration shall be conducted on an expedited schedule. The arbitration must be concluded, and an award issued, no later than one hundred and twenty (120) days following the filing of the demand for arbitration, unless all parties to the arbitration proceeding agree in writing to an extension of time or continuance.

Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.

In the event that goPrivatus is the respondent in any such arbitration, damages awarded against goPrivatus may not exceed the amount you have paid goPrivatus for use of the Service.

The Arbitrator shall have the authority to grant any temporary, preliminary, or injunctive relief in a form substantially similar to that which would otherwise be granted by a court of law. The Arbitrator shall have no authority to award punitive damages. The resulting arbitration award may be enforced, or injunctive relief may be sought, in any court of competent jurisdiction in the British Virgin Islands. Reasonable costs (including all costs of arbitration) and attorney’s fees shall be awarded against the party that commenced the arbitration, in the event that party does not prevail in the arbitration.

The parties subject to this arbitration provision include goPrivatus, its officers, directors, and employees, and any company or legal entity which is a parent, subsidiary, or sister company to goPrivatus, or with which goPrivatus has contracted to provide services to Subscribers through goPrivatus.

16. Final Provisions

If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of this agreement shall not constitute a waiver of such right or provision.

Privacy Policy

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class service at scale.

This privacy policy will help you understand how goPrivatus (“goPrivatus,” “we,” “our,” or “us”) collects, uses, and stores information.

goPrivatus collects these types of information:

Information related to your account (“personal information”)

goPrivatus collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an goPrivatus account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use Bitcoin payments when subscribing to our Service.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely Stripe or NihaoPay) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

goPrivatus uses your email address for the following reasons:

• To send emails related to payment transactions.
• To provide links to our Site, including password reset emails.
• To send you updates and announcements.
• To communicate with you about your services or respond to your communications.
• To send marketing information, such as goPrivatus offers, surveys, invitations, and content about other matters in connection with goPrivatus (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

goPrivatus uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Information related to Email, Live Chat, and Feedback Forms

goPrivatus keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact goPrivatus, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

We may user different third-party platforms for support correspondence: For example Zendesk for emails and support tickets. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system.

Information related to your Services

Upon ordering one of our Services, your Service will get initiated and setup by goPrivatus. Upon completion access to your Service will be transferred over to you and goPrivatus will not have access to your Service anymore.
Beside not having access to your Service anymore, data within your service is encrypted and even with access goPrivatus won't be able to access your personal data.

For support purposes you can grant temporary access to your Service to goPrivatus. This access can be revoked at any time and is automatically set to expire if not manually revoked within the defined time span.

With that knowledge in mind, goPrivatus does not collects information about your Services or have access to your service unless granted by you.

goPrivatus collects no information about your Services, beside the aggregated amount of storage and traffic data used by your services in order to verify you do stay within the Service limits. The section below specifies in detail what information we collect.

goPrivatus’s cookies

The cookies set by goPrivatus enable us to set your language and currency preferences, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of goPrivatus’s domains.

Third-party cookies

goPrivatus uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

goPrivatus uses remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Third-party vendor’s privacy policy. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Third-Party Websites

The Site may contain links to external websites that do not fall under goPrivatus’s domain. goPrivatus is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

goPrivatus is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

For the purposes of fulfilling our contractual obligations to users, including:

• Providing users with the Services and Apps they have requested.
• Managing user subscriptions and processing payments.
• Providing customer support.

For a legitimate interest associated with the operation of our business, including:

• Enhancing the quality, reliability, and effectiveness of our Site, Services, and owned Apps and used Software.
• Communicating with customers to provide information and seek feedback related to our Services and owned Apps.
• With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting support through the site.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact goPrivatus

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact support through the site.

Summary

We’ve engineered our systems to categorically reduce storage of sensitive data.

We may know THAT a customer has used goPrivatus, but we never know HOW they have utilized our Service.

We stand by our firm commitment to our customers’ privacy by not having access to their data or possessing any data related to a user’s online activities.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.